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Client Success Specialist

2 months ago

Orlando, Florida, United States Worth AI Full time
Job Overview

Worth AI, an innovative software solutions provider, is in search of a dedicated and results-oriented Customer Success Manager. In this pivotal role, you will be instrumental in fostering customer satisfaction and success. Our mission is to transform business decision-making through advanced AI technologies, and as a Customer Success Manager, you will lead the charge in enhancing customer engagement and loyalty.

Your main focus will be to onboard new clients and cultivate robust, enduring relationships with them, acting as their trusted consultant and advocate. You will collaborate closely with clients to grasp their distinct business objectives and challenges, guiding them to maximize the benefits of our AI solutions. Your outstanding communication and analytical skills will empower you to effectively handle client inquiries, resolve challenges, and ensure a seamless customer journey.

At Worth AI, we champion diverse perspectives, teamwork, and adaptability. As a Customer Success Manager, you will play a vital role in promoting these core values within our organization.

Key Responsibilities
  • Facilitate the onboarding process for new clients.
  • Develop and sustain strong relationships with clients, serving as their trusted consultant.
  • Identify and align with clients' business objectives, providing guidance and support to ensure their success.
  • Drive customer adoption, satisfaction, and retention by proactively engaging with clients and addressing their needs.
  • Conduct regular check-ins and business reviews, offering insights and recommendations for growth.
  • Collaborate with internal teams to guarantee the effective delivery of services and solutions.
  • Represent the voice of the customer within the organization, communicating feedback and requirements to relevant stakeholders.
  • Stay informed about industry trends and best practices, sharing valuable insights with clients.
Qualifications
  • Demonstrated experience in customer success management or account management.
  • Strong comprehension of AI technologies and their applications in business.
  • Exceptional communication and interpersonal abilities.
  • Proven ability to build trust and rapport with clients.
  • Strong analytical and problem-solving skills.
  • Experience in the software industry, particularly in data analytics or risk management, is highly desirable.
  • Capacity to excel in a fast-paced, dynamic environment.
  • Familiarity with Hubspot is a plus.
  • Customer-focused mindset with a commitment to driving client success.
Benefits
  • Comprehensive Health Care Plan (Medical, Dental & Vision)
  • Retirement Savings Plan (401k, IRA)
  • Life Insurance Coverage
  • Unlimited Paid Time Off
  • Paid Holidays
  • Remote Work Opportunities
  • Complimentary Snacks and Beverages
  • Wellness Support Resources