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Client Onboarding Specialist
2 months ago
Company Overview:
American Express Global Business Travel (Amex GBT) is dedicated to harnessing the power of travel for positive impact, fostering an environment where colleagues can thrive and contribute meaningfully to the industry.
Role Overview:
The primary objective of this position is to oversee the customer onboarding and migration journey, collaborating with customers, internal teams, and external partners as necessary. This role emphasizes the execution of regional and global initiatives, ensuring adherence to Amex GBT project protocols.
Key Responsibilities:
- Manage the onboarding experience for clients, ensuring seamless integration with internal stakeholders and third-party services.
- Utilize project documentation and follow the SID implementation framework to facilitate customer-focused initiatives.
- Conduct thorough project handovers and readiness assessments, documenting any potential risks and necessary follow-ups.
- Develop and manage comprehensive project plans, ensuring alignment and approval from all relevant parties.
- Establish a positive and engaging atmosphere to foster collaboration and drive project success.
- Communicate project performance metrics, including status updates, achievements, and any changes or risks.
- Ensure end-to-end testing is conducted and documented in accordance with global standards.
- Coordinate stakeholder meetings and contribute to team discussions, sharing insights and process improvement ideas.
Desired Attributes:
- Strong passion for customer engagement and relationship management.
- Familiarity with Amex GBT and the corporate travel sector.
- Able to navigate a dynamic, fast-paced environment across various functions and time zones.
- Exhibit a proactive and positive attitude.
- Demonstrated ability to motivate teams and manage stress effectively.
- Proficient in business English; additional languages are a plus.
- Exceptional skills in relationship building, negotiation, and communication.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Capability to drive change and adapt to evolving circumstances.
- Excellent problem-solving and decision-making abilities.
What You Will Accomplish:
- Conduct readiness assessments and prepare necessary documentation.
- Manage customer project sites and data collection efforts.
- Facilitate customer kickoff meetings and develop presentation materials.
- Request essential global setups and manage related tasks.
- Provide regular status reports and launch updates.
- Document lessons learned and contribute to project closure activities.
Compensation and Benefits:
The compensation for this role ranges from $85,000 to $170,000, reflecting the complexity of the position and the candidate's experience. In addition to the base salary, this role is eligible for an Annual Incentive Award based on individual and company performance.
Amex GBT offers a comprehensive benefits package, including flexible health plans, retirement options, travel perks, and professional development opportunities. We are committed to fostering a diverse and inclusive workplace, providing resources for well-being, and ensuring equal employment opportunities for all applicants.
