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Client Success Specialist

2 months ago

Orlando, Florida, United States Worth AI Full time
Job Overview

Worth AI, an innovative software development firm, is in search of a dedicated and results-oriented Customer Success Manager. In this pivotal role, you will be instrumental in ensuring the satisfaction and success of our esteemed clientele. Our mission is to transform business decision-making through AI technology, and as a Customer Success Manager, you will lead the charge in fostering customer adoption and loyalty.

Your main duties will include onboarding new clients and cultivating robust, long-term relationships with them, acting as their trusted advisor and advocate. You will collaborate closely with clients to comprehend their specific business objectives and assist them in maximizing the benefits they gain from our AI solutions. Your outstanding communication and problem-solving abilities will empower you to effectively manage client inquiries, resolve challenges, and guarantee a seamless customer experience.

At Worth AI, we value diverse perspectives, teamwork, and adaptability in the face of change. We are committed to fostering an inclusive and supportive workplace, and as a Customer Success Manager, you will play a vital role in championing these principles.

Key Responsibilities
  • Facilitate the onboarding process for new clients.
  • Develop and sustain strong relationships with clients, serving as their trusted advisor.
  • Identify and align with clients' business objectives, providing guidance and support to ensure their success.
  • Drive customer adoption, satisfaction, and retention by proactively engaging with clients and addressing their concerns.
  • Conduct regular check-ins and business reviews, offering insights and recommendations for improvement.
  • Collaborate with internal teams to ensure the effective delivery of services and solutions.
  • Represent the voice of the customer within the organization, effectively communicating feedback and requirements.
  • Stay informed about industry trends and best practices, sharing insights with clients.
Qualifications
  • Demonstrated experience in customer success management or account management.
  • Strong knowledge of AI and its applications in business contexts.
  • Exceptional communication and interpersonal skills.
  • Proven ability to build relationships and establish trust with clients.
  • Strong analytical and problem-solving skills.
  • Experience in the software industry, particularly in data analytics or risk management, is preferred.
  • Ability to excel in a fast-paced and dynamic environment.
  • Familiarity with Hubspot is a plus.
  • Customer-focused mindset with a commitment to ensuring client success.
Benefits
  • Comprehensive Health Care Plan (Medical, Dental & Vision)
  • Retirement Savings Plan (401k, IRA)
  • Life Insurance Coverage
  • Unlimited Paid Time Off
  • Paid Holidays
  • Remote Work Opportunities
  • Complimentary Snacks and Beverages
  • Access to Wellness Resources