Accounts Receivable Specialist
2 weeks ago
The role of the Credit and Collections Analyst involves overseeing accounts receivable and managing overdue accounts effectively. The primary responsibilities include:
- Monitoring Accounts: Regularly track accounts receivable and pinpoint overdue accounts.
- Customer Communication: Engage with customers regarding overdue payments and explore options for payment plans.
- Documentation: Maintain accurate records of daily collections activities using the Oracle collections module.
- Dispute Resolution: Investigate account disputes and resolve billing discrepancies.
- Reconciliation: Conduct account and payment reconciliations, collaborating with the cash applications team for accurate processing.
- Delinquency Identification: Recognize accounts that may require external collection efforts.
- Invoice Management: Upload accounts receivable invoices to customer portals.
- Reporting: Provide customers with necessary reports, including statements and aging reports.
- Refund Coordination: Facilitate the documentation process for customer refunds.
- Tax Documentation: Request and manage customer tax exemption documentation for review.
- Communication: Foster strong relationships with internal departments and external customers.
- Credit Assessment: Analyze the creditworthiness of new customers and assess additional service quotes using external credit risk management tools.
- Recommendations: Suggest payment terms and contract modifications based on credit guidelines and customer payment history.
- Aged Receivables Monitoring: Keep track of outstanding aged receivables for relevant accounts.
- Cross-Department Collaboration: Work closely with various internal departments to ensure transparency regarding customer account issues.
- Additional Duties: Perform other related tasks as necessary.
- Preferred: College degree in accounting or a related field; HS Diploma or GED required.
- Minimum of 1+ years of experience in credit, collections, and accounts receivable.
- Strong communication and interpersonal skills (verbal, written, and listening).
- Experience in process improvement with a focus on digitization and automation.
- Ability to adapt and pivot tasks based on business needs.
- Proficient in MS Office applications (Word, PowerPoint, Excel, and Outlook).
- Detail-oriented with a passion for problem-solving.
- Able to thrive in a fast-paced environment and adjust tasks as necessary.
- Experience with corporate ERP systems, particularly Oracle, is a plus.
Equal Opportunity Employer: Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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