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Accounts Receivable Specialist

2 months ago

Knoxville, Tennessee, United States Rose International Full time
Position Overview

The Credit and Collections Analyst plays a vital role in managing accounts receivable and ensuring timely collection of outstanding debts. This position requires a proactive approach to identifying overdue accounts and implementing effective collection strategies.

Key Responsibilities
  • Monitor Accounts Receivable: Regularly review accounts to identify overdue balances and take appropriate action.
  • Customer Communication: Reach out to clients with overdue accounts to negotiate payment plans or collect outstanding amounts.
  • Documentation: Maintain detailed records of daily collections activities, including notes and follow-up tasks using the Oracle collections module.
  • Dispute Resolution: Investigate account disputes and billing discrepancies to ensure accurate resolutions.
  • Account Reconciliation: Perform reconciliations of accounts and payments, collaborating with the cash applications team for proper allocation.
  • Delinquency Identification: Identify accounts that may require external collection efforts and escalate as necessary.
  • Invoice Management: Upload accounts receivable invoices to customer portals for efficient processing.
  • Reporting: Provide clients with necessary reports, including statements and aging reports, upon request.
  • Refund Coordination: Assist in documenting customer refunds and managing related processes.
  • Tax Documentation: Request and upload customer tax exemption documentation for review by the tax team.
  • Internal Collaboration: Foster strong communication with internal departments and external clients to address any account-related issues.
  • Credit Assessment: Analyze the creditworthiness of new customers and service quotes using external credit risk management tools.
  • Payment Recommendations: Offer insights on payment terms and contract modifications based on credit guidelines and customer payment history.
  • Aged Receivables Monitoring: Keep track of outstanding aged receivables to ensure timely follow-up.
  • Cross-Departmental Coordination: Work closely with various internal teams to maintain awareness of actions affecting customer accounts.
  • Additional Duties: Perform other related tasks as required.
Qualifications
  • Preferred: College degree in accounting or a related field; HS Diploma or GED required.
  • Experience: Minimum of 1+ years in credit, collections, and accounts receivable.
  • Skills: Strong communication and interpersonal abilities (verbal, written, and listening).
  • Process Improvement: Experience in enhancing processes with a focus on digitization and automation.
  • Flexibility: Ability to adapt tasks based on evolving business needs.
  • Technical Proficiency: Strong PC skills, particularly in MS Office applications (Word, PowerPoint, Excel, and Outlook).
  • Attention to Detail: Strong focus on detail and problem-solving capabilities.
  • Work Environment: Enjoy working in a fast-paced setting and adapting to changing priorities.
  • ERP Systems: Familiarity with corporate ERP systems, particularly Oracle, is a plus.

Equal Opportunity Employer: Rose International is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.