Accounts Receivable Specialist
2 weeks ago
The role of the Credit and Collections Analyst involves a variety of responsibilities aimed at managing and optimizing accounts receivable processes.
Key Responsibilities:- Monitor Accounts: Oversee accounts receivable and identify accounts that are overdue.
- Customer Communication: Reach out to clients with overdue payments to collect outstanding amounts or negotiate payment plans.
- Documentation: Maintain detailed records of daily collections activities, utilizing the Oracle collections module for notes and follow-ups.
- Dispute Resolution: Investigate account disputes and billing discrepancies to ensure accurate resolution.
- Reconciliation: Conduct account and payment reconciliations, collaborating with the cash applications team for proper application of payments.
- Delinquency Identification: Identify accounts that may require external collection efforts.
- Invoice Management: Upload accounts receivable invoices to customer portals for processing.
- Reporting: Provide clients with necessary reports, including statements and aging reports, as well as respond to miscellaneous reporting requests.
- Refund Coordination: Manage the documentation process for customer refunds.
- Tax Documentation: Request and upload customer tax exemption documentation for review by the tax team.
- Communication: Foster strong relationships with both internal departments and external clients.
- Credit Assessment: Analyze the creditworthiness of new customers and assess additional service quotes using external credit risk management tools.
- Recommendations: Offer suggestions for payment terms and contract modifications based on credit guidelines and customer payment history.
- Outstanding Receivables: Monitor aged receivables to ensure timely follow-up on applicable accounts.
- Cross-Department Collaboration: Work closely with various internal departments to keep them informed of any actions or issues affecting customer accounts.
- Additional Duties: Perform other related tasks as required.
- Preferred college degree in accounting or a related field; high school diploma or GED required.
- At least 1 year of experience in credit, collections, and accounts receivable.
- Excellent communication and interpersonal skills, both verbal and written.
- Experience in process improvement with a focus on digitization and automation.
- Ability to adapt and pivot tasks based on business needs.
- Proficient in MS Office applications including Word, PowerPoint, Excel, and Outlook.
- Strong attention to detail and a passion for problem-solving.
- Ability to thrive in a fast-paced environment and adjust tasks as necessary.
- Familiarity with corporate ERP systems, particularly Oracle, is a plus.
Equal Opportunity Employer: Rose International is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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