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Accounts Receivable Specialist

2 months ago

Knoxville, Tennessee, United States Rose International Full time
Position Overview

The Credit and Collections Analyst plays a crucial role in managing the company's accounts receivable and ensuring timely collection of outstanding debts. This position involves a variety of responsibilities aimed at maintaining healthy cash flow and fostering strong relationships with clients.

Key Responsibilities
  • Monitor Accounts Receivable: Regularly review and track overdue accounts to identify potential collection issues.
  • Customer Communication: Reach out to clients with overdue payments to negotiate settlements or establish payment plans.
  • Documentation: Maintain detailed records of collection activities within the Oracle collections module, ensuring all interactions are logged accurately.
  • Dispute Resolution: Investigate and resolve account disputes and billing discrepancies effectively.
  • Account Reconciliation: Perform reconciliations of accounts and payments, collaborating with the cash applications team for accurate processing.
  • Delinquency Identification: Identify accounts that may require external collection efforts and escalate as necessary.
  • Invoice Management: Upload accounts receivable invoices to customer portals as required.
  • Reporting: Provide clients with necessary reports, including statements and aging reports, to keep them informed of their account status.
  • Refund Coordination: Manage the documentation process for customer refunds.
  • Tax Documentation: Request and upload customer tax exemption documents for review by the tax team.
  • Internal Collaboration: Build effective communication channels with internal departments and external clients to address any account-related issues.
  • Credit Assessment: Analyze the creditworthiness of new customers and provide recommendations for payment terms based on credit guidelines.
  • Outstanding Receivables Monitoring: Keep track of aged receivables to ensure timely follow-up.
  • Cross-Departmental Coordination: Work closely with various internal teams to ensure all actions affecting customer accounts are communicated.
  • Additional Duties: Perform other related tasks as assigned.
Qualifications
  • Preferred: College degree in accounting or a related field; HS Diploma or GED required.
  • Experience: Minimum of 1+ years in credit, collections, and accounts receivable.
  • Skills: Strong communication and interpersonal abilities (verbal, written, and listening).
  • Process Improvement: Experience in enhancing processes with a focus on digitization and automation.
  • Adaptability: Ability to adjust tasks based on evolving business needs.
  • Technical Proficiency: Strong PC skills, including MS Office applications (Word, PowerPoint, Excel, and Outlook).
  • Attention to Detail: A keen eye for detail and a passion for problem-solving.
  • Work Environment: Thrive in a fast-paced setting and adjust priorities as necessary.
  • ERP Knowledge: Familiarity with corporate ERP systems, particularly Oracle, is a plus.

Equal Opportunity Employer: Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Note: Only candidates authorized to work in the designated country will be considered for this position.