Head of Investment Advisory Services

2 weeks ago


Dunkirk, New York, United States T Rowe Price Group, Inc Full time
Requisition Number: 72723

Position Title:

External Description:

We are seeking a seasoned, digitally adept, transformational executive to lead our Client Experience division within the Individual Investors sector. The Director of Advice & Investing Experience will assume a pivotal leadership position, responsible for establishing the strategic direction, priorities, and spearheading the necessary changes to develop industry-leading investment solutions and experiences for our clientele. The ideal candidate will have a proven history of managing extensive digital transformation initiatives in financial services, a record of creating digital products and experiences, expertise in personal finance and investments, and a robust background in leading cross-functional teams to deliver innovative solutions.

Why consider a role in the Individual Investors Client Experience Team?

The Individual Investors division is dedicated to assisting investors in achieving their financial aspirations through top-tier client experiences. As we embark on the essential digital transformation to realize this vision, we are expanding our leadership team within the Client Experience group. This team drives innovation and change primarily through our B2C digital products and platforms, collaborating closely with engineering, design, and other stakeholders across the organization to maximize impact and achieve both client and business objectives. This position will report to the Head of Client Experience.

Key Responsibilities
  • Develops and directs the self-service strategy for the organization by integrating feedback from clients, associates, and other stakeholders. Translates the strategy into both short-term and long-term goals, while monitoring execution, market dynamics, and stakeholder requirements.
  • Collaborates closely with leadership across various business units and disciplines to ensure that the necessary strategy and capabilities are in place to fulfill the agreed business initiatives and requirements. Suggests modifications to meet evolving needs that optimize benefits, costs, speed, and quality of delivery.
  • Leads a high-performing organization of 3-5 agile development teams by providing leadership, coaching, development, and support. Where applicable, manages vendors for prioritization, planning, and execution of initiatives, ensuring alignment with business objectives.
  • Success will generally be assessed by delivering products and experiences that are intuitive, engaging, and assist clients in achieving better investment outcomes. This role is accountable for the quality, resilience, and performance of all solutions developed.
  • Drives initiatives from conception to execution to enhance team productivity, quality, and speed in achieving intended objectives. Promotes best practice product delivery frameworks to enable capabilities and improvements within scope, schedule, and budget commitments.
  • Maintains current knowledge of a wide array of emerging technology trends and identifies opportunities where technology can be utilized to deliver business enhancements and competitive advantages.
Qualifications:

Required:
  • Bachelor's degree or an equivalent combination of education and relevant experience AND
  • 12+ years of total relevant work experience and 5+ years of management experience
Preferred:
  • 10+ years of experience in application/software development and delivery in the fields of asset management, investment services, and/or financial advisory services.
  • MBA or other industry-recognized accreditation (CFP, CIMA, CPA)
  • CSPO, CSM, SAFe certified
  • Established industry network
  • Demonstrated history of leading complex digital transformation programs.
  • Strong understanding of technology infrastructures, digital ecosystems, and platforms
  • Ability to effectively communicate technical and business issues and solutions to various organizational levels internally and externally as required.
  • Advanced analytical and problem-solving skills; ability to think strategically.
  • Experience in developing complex business cases.
  • History of working with vendor partners and consultancies in the development and execution of business strategies.
FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for full-time remote work.

Regional Requirements:

Base salary range:

$170,000 USD for the locations of: Colorado and the State of Washington

$212,500 - $350,000 USD for the locations of: California and New York

Placement within the range provided above is based on the individual's relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Company Profile:

Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. By embracing the power of diversity and creating an environment where individuals can bring their authentic selves to work, our firm becomes stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to enhance the experience for each associate and build allies for our global associate community. We recognize that a sense of belonging is essential not only for success at the firm but also for the ability to contribute one's best each day. Benefits: We invest in our people through a wide range of programs and benefits, including:
• Competitive pay and bonuses, along with a generous retirement plan and employee stock purchase plan with matching contributions
• Flexible and remote work opportunities
• Health care benefits (medical, dental, vision)
• Tuition assistance
• Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may evolve as our working lives change. However, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities remains steadfast. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

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