Customer Service Representative

5 days ago


Horsham, Pennsylvania, United States Adecco US, Inc. Full time
Job Summary

Adecco US, Inc. is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional service to our valued customers, agents, and partners.

Key Responsibilities
  • Respond to customer inquiries regarding policies, coverages, and premiums with confidence and accuracy.
  • Ensure first call resolution, making the customer experience as seamless as possible.
  • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
  • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
  • Utilize analytical and decision-making skills to address policy changes and corrections effectively.
  • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
Requirements
  • Strong interpersonal, communication, and organizational skills.
  • Analytical mindset with good decision-making abilities.
  • Proficiency in computer skills and data entry.
  • High motivation to take ownership and follow up on tasks.
  • Flexibility to adapt to a fast-paced, changing environment.
  • Ability to work weekdays and rotational Saturdays.
  • College degree preferred, high school diploma required.
  • Spanish language proficiency is a plus.
What We Offer
  • A supportive and empowering work environment where your contributions are valued.
  • Opportunities for growth and development.
  • Competitive compensation and comprehensive benefits package.
  • 4 Weeks of Paid Time Off.
  • Paid Training, Licensing, and additional certifications.
  • Tuition and Wellness Reimbursement programs.
Pay Details

$21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.



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