Customer Service Representative
5 days ago
Adecco US, Inc. is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional service to our valued customers, agents, and partners.
Key Responsibilities- Respond to customer inquiries regarding policies, coverages, and premiums with confidence and accuracy.
- Ensure first call resolution, making the customer experience as seamless as possible.
- Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
- Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
- Utilize analytical and decision-making skills to address policy changes and corrections effectively.
- Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
- Strong interpersonal, communication, and organizational skills.
- Analytical mindset with good decision-making abilities.
- Proficiency in computer skills and data entry.
- High motivation to take ownership and follow up on tasks.
- Flexibility to adapt to a fast-paced, changing environment.
- Ability to work weekdays and rotational Saturdays.
- College degree preferred, high school diploma required.
- Spanish language proficiency is a plus.
- A supportive and empowering work environment where your contributions are valued.
- Opportunities for growth and development.
- Competitive compensation and comprehensive benefits package.
- 4 Weeks of Paid Time Off.
- Paid Training, Licensing, and additional certifications.
- Tuition and Wellness Reimbursement programs.
$21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
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