Healthcare Customer Service Specialist

2 weeks ago


Horsham, Pennsylvania, United States Axia Women's Health Full time

About Axia Women's Health:
Recognized as a premier workplace for three consecutive years, Axia Women's Health is dedicated to enhancing women's health across a vast network.

Our community consists of 500 dedicated providers operating in nearly 200 women's health facilities across multiple states, including New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky.

This expanding network encompasses a variety of services, including OB/GYN care, breast health, high-risk pregnancy management, laboratory services, urogynecology, and fertility treatments.

At Axia Women's Health, we prioritize women’s health by offering tailored care that empowers women to lead healthier and more fulfilling lives.

Position Overview:
We are seeking a Patient Service Representative to support our operations. The role involves interacting with patients, managing patient records, and providing assistance to both patients and healthcare professionals.

Work Schedule:
Monday to Thursday from 7:30 AM to 4:00 PM, with potential shifts from 9:00 AM to 6:00 PM, including one closing shift per week from 10:30 AM to 7:00 PM, and Fridays from 6:30 AM to 3:00 PM.

Key Responsibilities:
- Greet patients warmly and manage patient file activations.
- Deliver exceptional support to patients and medical staff.
- Exhibit a strong work ethic and contribute to a 95% patient satisfaction rate.
- Communicate effectively, ensuring clarity and organization tailored to audience needs.
- Maintain focus on care center success and patient outcomes.
- Uphold standards of business conduct and compliance.

Ideal Candidate Qualifications:
- Ability to adapt to evolving priorities and business demands.
- Demonstrates flexibility and composure in a dynamic environment.
- Possesses outstanding customer service skills.
- Capable of thriving in a fast-paced, innovative setting.
- Prioritizes team success over individual achievements.
- Availability to work 40 hours per week across various practice locations as required.

Benefits:
- Comprehensive benefits package available from the first month post-hire.
- Immediate 401(k) matching with no vesting period.
- Generous paid time off with additional volunteering days.
- Multiple medical insurance plans with low premiums.
- Access to Axia providers at minimal or no cost through our insurance.
- Company-paid life insurance and short/long-term disability coverage.
- Free counseling services for employees and their families.
- Additional insurance options, including dental, vision, and more.

At Axia Women's Health, we are committed to fostering an inclusive environment where all individuals feel empowered to express their authentic selves, regardless of gender, race, ethnicity, ability, or sexual orientation.



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