Customer Service Ambassador
1 week ago
Job Summary:
At Window World of Philadelphia, we are seeking highly motivated professionals to join our team as Customer Service Representatives. As a key member of our customer experience team, you will work with both current and potential customers to provide exceptional service and support.
Responsibilities:
- Manage a high volume of inbound and outbound calls, utilizing strong communication and problem-solving skills to resolve customer inquiries and issues.
- Maintain in-depth knowledge of our products, services, and policies to provide accurate information and support to customers.
- Convert customer inquiries into in-home sales appointments, utilizing strong sales and negotiation skills to meet and exceed sales targets.
- Schedule sales appointments, product installations, and service appointments with customers and our team, ensuring seamless communication and coordination.
- Resolve customer complaints and issues in a timely and professional manner, following up with customers to ensure satisfaction and resolution.
- Accurately create and update customer accounts and input records of customer interactions into our CRM system.
- Follow standard operating procedures and maintain a well-organized and professional workspace.
- Provide assistance with training and orientation for other team members as assigned.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 1-2 years of customer service experience in a fast-paced environment.
- Excellent communication, problem-solving, and negotiation skills.
- Ability to work in a team environment and provide exceptional customer service.
- Strong knowledge of CRM systems and software.
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