Customer Service Ambassador

1 week ago


Horsham, Pennsylvania, United States Window World of Philadelphia Full time

Job Summary:

At Window World of Philadelphia, we are seeking highly motivated professionals to join our team as Customer Service Representatives. As a key member of our customer experience team, you will work with both current and potential customers to provide exceptional service and support.

Responsibilities:

  • Manage a high volume of inbound and outbound calls, utilizing strong communication and problem-solving skills to resolve customer inquiries and issues.
  • Maintain in-depth knowledge of our products, services, and policies to provide accurate information and support to customers.
  • Convert customer inquiries into in-home sales appointments, utilizing strong sales and negotiation skills to meet and exceed sales targets.
  • Schedule sales appointments, product installations, and service appointments with customers and our team, ensuring seamless communication and coordination.
  • Resolve customer complaints and issues in a timely and professional manner, following up with customers to ensure satisfaction and resolution.
  • Accurately create and update customer accounts and input records of customer interactions into our CRM system.
  • Follow standard operating procedures and maintain a well-organized and professional workspace.
  • Provide assistance with training and orientation for other team members as assigned.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of customer service experience in a fast-paced environment.
  • Excellent communication, problem-solving, and negotiation skills.
  • Ability to work in a team environment and provide exceptional customer service.
  • Strong knowledge of CRM systems and software.


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