Client Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Client Service Representative to join our team at PeopleShare. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Customer Service: Answer basic questions regarding auto, home, and umbrella policies, coverages, and premiums, and assume ownership for thorough follow-up on all contacts.
- First Call Resolution: Deliver first call resolution and make it easy for the customer.
- Product Knowledge: Develop and maintain complete product knowledge of all three lines (Auto, Homeowner, and Umbrella) for NJ.
- Data Entry: Accurately enter and update policy information into the various processing systems and handle phone inquiries.
- Research and Problem-Solving: Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
- Customer Satisfaction: Meet and/or exceed the expectations of customers and agents, always providing professional and efficient service through positive interactions and extensive product knowledge.
Requirements:
- Education and Certification: College degree and/or NJ Property & Casualty license are preferred.
- Interpersonal and Communication Skills: Excellent interpersonal, listening, communication, and organizational skills.
- Analytical and Decision-Making Skills: Strong analytical and decision-making skills.
- Computer and Data Entry Skills: Excellent computer/data entry and math skills, with previous experience in a high-volume client service position preferred.
- Energy and Motivation: High energy and motivation to follow up and take ownership.
About PeopleShare:
PeopleShare is a leading staffing agency in the region, providing temporary to hire and permanent jobs in various industries. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.
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