Experienced Customer Service Leader
1 week ago
Position Overview
As a Senior Client Support Specialist within our Contact Center, you will play a pivotal role in assisting the Supervisor. Your leadership will be essential in maintaining performance standards by providing coaching and constructive feedback to enhance team productivity.
Key Responsibilities
- Support the completion of daily tasks and responsibilities, ensuring adherence to performance standards.
- Contribute to the onboarding process of new team members, ensuring they have the necessary resources and information for success.
- Utilize strong team-building skills to set goals and motivate team members.
- Organize workflow and clarify employee duties and delegated tasks.
- Provide constructive feedback and coaching as needed.
- Investigate and resolve escalated customer service issues.
- Develop strategies for delivering exceptional service to challenging customers.
- Facilitate effective communication among team members to improve workplace conditions.
- Assist with additional job-related responsibilities as required.
In this role, you will be expected to complete approximately 80% of your tasks as a Customer Service Representative, with the remaining 20% dedicated to administrative duties.
Your Qualities
- Ability to work independently with minimal oversight.
- Quick adaptability in a dynamic work environment.
- Strong work ethic and willingness to manage multiple tasks.
- Dependable and cooperative, with a readiness to assist colleagues.
- Exemplary verbal and written communication skills.
About Sixt
As a leading global mobility service provider, Sixt has a long-standing reputation for innovative products and customer-focused services. Our success and dynamic growth are driven by the commitment of our employees. We foster an energetic work culture, offering development opportunities and potential for growth. Additionally, we provide a competitive salary and comprehensive employee benefits.
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