Customer Service Representative

19 hours ago


Fort Lauderdale, Florida, United States Randstad Full time
About the Role

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for conducting outbound calls to customers to schedule appointments for our sales team and promote the sale of solar panels and components.

Key Responsibilities
  • Conduct outbound calls to customers to schedule appointments for our sales team
  • Research existing leads and understand their planning to invest in solar panels and renewable energy
  • Schedule virtual appointments for the sales team to close the sale of solar panels and components
  • Manage provided sales leads and store conversation outcomes on Microsoft Excel and/or the designated CRM
  • Clearly explain the purpose of the call and the solution at hand via phone calls
  • Able to be trained in technology solutions
  • Able to manage unhappy leads politely, with a sales mentality at all times
Requirements
  • 3 years of experience in sales
  • Ability to work on-site
  • Pass a drug test and a background check
  • Fluent in English
  • Active listening and empathy skills
  • Clarity in communicating and verbal communication skills
  • Telephone etiquette and outbound call experience
  • Research and product knowledge skills
  • Negotiation skills and MS Excel skills
  • Sales experience and confidence
What We Offer
  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility)
  • A competitive salary of $18 - $18.01 per hour
  • A first shift schedule from 9 AM - 6 PM
  • A smoke-free work environment
  • The opportunity to work with a world leader in matching great people with great companies


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