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Customer Service Team Lead

2 months ago

Fort Lauderdale, Florida, United States Sixt Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Sixt. As a key member of our Contact Center, you will be responsible for leading a team of Customer Service Representatives to achieve performance standard levels.

**Key Responsibilities**

* Lead a team of Customer Service Representatives to ensure daily responsibilities and assigned tasks are complete and maintained at performance standard levels.

* Develop and implement strategies to improve team productivity and performance.

* Provide coaching and constructive feedback to team members to enhance their skills and knowledge.

* Assist in investigating and resolving escalated customer service complaints.

* Collaborate with other departments to ensure seamless communication and workflow.

* Identify and implement process improvements to enhance customer satisfaction and experience.

**Requirements**

* 3+ years of experience in a customer-facing role, preferably in a leadership position.

* Excellent leadership and communication skills.

* Ability to work independently and as part of a team.

* Strong problem-solving and analytical skills.

* Ability to adapt quickly in a fast-paced environment.

**What We Offer**

* Competitive salary and benefits package.

* Opportunities for career growth and development.

* Collaborative and dynamic work environment.

* Recognition and rewards for outstanding performance.