Customer Service Director
6 days ago
About iraLogix
iraLogix is a leading provider of innovative technology solutions for the retirement and IRA industry. Our mission is to empower individuals to save for retirement by delivering exceptional customer experiences.
Job Summary
We are seeking a highly motivated and experienced Customer Service Director to lead our customer care team. As a key member of our leadership team, you will be responsible for driving a positive and helpful culture through a combination of technical resources and strong people skills.
Key Responsibilities
- Strengthen and maintain a positive, empathetic, and caring approach to all customers.
- Manage and grow the customer care team to excel at what they do and how they do it.
- Identify and implement advanced technology solutions to help the team scale while providing exceptional service.
- Develop, track, and report key performance measurements to senior management and customer care overall.
- Work with our sales team to help institutional clients understand what makes our team uniquely capable.
- Collaborate with internal and external clients as well as our operations team to resolve client needs quickly.
Requirements
- 5 years of experience in a customer service leadership role.
- Past experience managing and contributing to a high-quality, successful team.
- Proficiency in Office 365, Zendesk, and SharePoint.
- Must be a US Citizen, Permanent Resident, or eligible to work in the US permanently.
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