Customer Service Representative

4 days ago


Bethpage, New York, United States Adecco US, Inc. Full time
About the Role

Adecco US, Inc. is seeking a skilled Voice Customer Service support representative to join our team in Bethpage, NY. This contract opportunity offers a unique blend of in-office and remote work, with a focus on delivering exceptional customer experiences.

Key Responsibilities
  • Support all aspects of Voice order fulfillment, including Local Number Portability (LNP), customer-enhanced 911 records, and directory listing.
  • Identify, troubleshoot, and resolve telecommunication issues, escalating as needed to internal and external organizations.
  • Handle inbound and outbound calls, following up on customer requests and providing assistance as required.
  • Act as a customer advocate, ensuring successful implementation of services and a positive experience for end-users.
  • Monitor order life cycles to ensure accuracy and security.
Requirements
  • High school diploma or equivalent; some college preferred.
  • Proficient knowledge of Voice products and services, including order fulfillment and porting guidelines.
  • Understanding of voice switching and networks.
  • Proven ability to identify, resolve, and refer order fulfillment-related issues.
What We Offer

Adecco US, Inc. provides a competitive hourly rate of $21.00, as well as a range of benefits, including medical, dental, vision, life insurance, short-term disability, and a 401K plan. Our associates may also be eligible for paid leave and holiday pay.

We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records, subject to federal contractor requirements and/or security clearance requirements.



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