Customer Care Associate
2 weeks ago
Customer Service Representative
Job Overview:
The Customer Service Representative plays a vital role in ensuring customer satisfaction by addressing inquiries and providing effective solutions. This position serves as a crucial link between the sales team and our valued customers.
Key Responsibilities:
- Responding to customer inquiries and processing orders efficiently using the AS400 system.
- Investigating and resolving customer issues and complaints to ensure a positive experience.
- Building and maintaining strong relationships with both internal teams and external clients through exceptional service.
- Collaborating with various departments, including National Accounts and Sales Representatives, to provide accurate product pricing and research.
- Expediting orders as necessary to meet customer needs.
- Contributing to a team-oriented environment to achieve business objectives.
- Performing additional duties as assigned.
Qualifications:
Applicants should possess a high school diploma or equivalent, with a minimum of two years of experience in a customer service role, preferably within a call center setting. A bachelor's degree is preferred.
Proficiency in a Windows environment, including experience with Outlook, Word, and Excel, is essential. Familiarity with the IBM AS400 operating system is advantageous.
Strong verbal and written communication skills are required, along with the ability to solve problems and manage multiple tasks effectively. Attention to detail and a commitment to providing excellent customer service are crucial.
About Bunzl Distribution:
Bunzl is a leading global provider in various sectors, including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. With a robust presence across North America, Bunzl operates over 100 warehouses and serves a wide range of clients. Our organization is committed to fostering a diverse and inclusive workplace, ensuring equal employment opportunities for all.
Benefits:
Bunzl Distribution offers competitive compensation, a supportive work environment, and a comprehensive benefits package, including a 401k plan with company matching.
Equal Opportunity Employer:
Bunzl Distribution is dedicated to maintaining a workplace free from discrimination and harassment, ensuring all employees are treated fairly and with respect.
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