Technical Team Lead
6 days ago
Job Summary:
My IT Crew is seeking a highly skilled Technical Team Lead to join our Service Delivery Team. As a Technical Team Lead, you will be responsible for leading, motivating, and supervising a team of engineers daily, ensuring the team delivers world-class service to our customers by solving incidents and requests promptly.
Key Responsibilities:
- Oversee the day-to-day operation of the team, including technical and operational aspects.
- Suggest and organize team-building activities to foster a collaborative environment.
- Monitor team performance and report on key metrics to ensure continuous improvement.
- Act as a resource to the team for rapid decisions and direction, providing guidance and support as needed.
- Help to coordinate escalations and ensure timely resolution of customer issues.
- Discover training needs and provide coaching to team members to enhance their skills and knowledge.
- Listen to team members' feedback and resolve any issues or conflicts that may arise.
- Conduct monthly one-on-one check-ins with team members to discuss performance, goals, and development opportunities.
Requirements:
- Consistently meet KPI goals in current role.
- 5+ years of relevant technical experience with Microsoft end-user and cloud technologies.
- 2+ years of relevant management or leadership experience.
- Experience in IT service delivery and managing customer expectations.
- Demonstrable experience in incident, problem, and change management.
- ITIL Foundations V3 or V4 certification is highly desired.
- Excellent ability to present information in a clear and concise manner.
- Strong interpersonal and communication skills, with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with various stakeholders.
- Excellent client service skills, with the ability to create and cultivate trusting relationships with clients and coworkers, remaining calm in stressful circumstances.
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