Billing and Invoicing Specialist

7 days ago


Tampa, Florida, United States Baker McKenzie Full time
About the Role

We are seeking a highly skilled and experienced Financial Operations Manager to lead our billing and invoicing activities. As a key member of our Service Center team, you will be responsible for managing the day-to-day production and delivery of our firm's invoicing to clients.

Key Responsibilities
  • Manage Billing Teams: Lead and manage a team of billing professionals, providing direct support to in-market personnel and client teams.
  • Measure Performance: Measure performance against agreed Key Performance Indicators (KPIs) and work with center leadership and the Global Process Owner - Quote-to-Cash to ensure that service levels are met.
  • Process Improvement: Identify opportunities to enhance and improve processes in coordination with quote-to-cash leadership, and implement changes to maximize efficiency and effectiveness.
  • Collaboration and Communication: Foster strong relationships with other business services leaders, attorneys, business professionals, and client personnel to ensure seamless communication and collaboration.
  • Compliance and Escalation: Ensure compliance with established processes and escalate deviations for resolution, maintaining a high level of quality and accuracy in our billing and invoicing activities.
  • Client Interface: Interface with Firm stakeholders and clients to resolve specific issues, enhance operations, or implement new standards and processes.
  • Team Management: Manage recruiting, onboarding, and ongoing training for team members, and lead the team by being a role model, identifying opportunities for employee growth, and assisting the team in achieving all goals.
  • Performance Excellence: Drive performance excellence with effective communication, performance management, and employee recognition, ensuring a high-performing team that delivers exceptional results.
About Us

Baker McKenzie is a global law firm with a strong commitment to excellence and a passion for delivering exceptional results. We are a diverse and inclusive organization that values collaboration, innovation, and continuous learning.



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