Community Liaison

4 days ago


Klamath Falls, Oregon, United States Running Y Properties Full time
Job Summary

We are seeking a highly skilled and experienced Community Liaison to join our team at Running Y Properties. As a Community Liaison, you will be responsible for providing exceptional guest services and ensuring the well-being of our homeowners.

Key Responsibilities
  • Conduct Daily Rounds: Conduct daily rounds in the Owner Services vehicle and complete round sheets noting observed unusual activity and policy violations.
  • Monitor Communications: Monitor Owner Services cell phone, ensuring all communications with owners are handled properly and communicated to a supervisory or managerial level when needed.
  • Provide Shuttle Service: Provide shuttle service as directed by management.
  • Maintain a Clean Environment: Maintain good personal hygiene and clean work environment.
  • Perform Janitorial Duties: Ability to perform mild to moderate janitorial duties as needed.
  • Work Flexible Hours: Ability to work flexible days and shifts to support the 24/7 Owner Services operation.
  • Assist with Requests: Assist with requests, and questions.
  • Explain Resort Services: Ability to fully explain all resort services, policies and other information about the resort to all owners.
  • Maintain Knowledge: Maintain knowledge of current resort policies, regulations, events, and hours of operation.
  • Greet Owners: Greet owners warmly and with enthusiasm.
  • Resolve Issues: Assist and bring resolution to owner issues and complaints, with empathy and a focus on satisfaction. Use supervisor support when necessary.
  • Learn New Skills: Ability to learn new skills and adapt to change.
  • Perform Administrative Duties: Assist with administrative duties as needed.
Qualifications
  • Education: High school diploma or equivalent preferred.
  • Experience: Must have a valid Oregon driver's license. Previous owner service experience preferred.
  • Communication Skills: Excellent written and oral communication skills required.
  • Interpersonal Skills: Positive interpersonal skills required.
  • Language Skills: Must be fluent in verbal and written English.
  • Computer Skills: Basic computer and typing skills are required.
  • Problem-Solving Skills: Must be able to multi task and work under pressure.
  • Listening Skills: Excellent listening and comprehension skills required.


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