Healthcare Patient Liaison
2 weeks ago
Position Summary:
SmartSearch, Inc. is in search of a committed Healthcare Patient Liaison to enhance our team. The Healthcare Patient Liaison will play a crucial role in delivering outstanding service to patients and ensuring their overall satisfaction. This position entails organizing appointments, overseeing patient documentation, and performing various administrative duties. The ideal candidate should possess a strong customer service background, ideally within a healthcare environment.
Key Responsibilities:
- Act as the main contact for patients
- Organize and confirm patient appointments
- Validate insurance coverage and assist with the claims process
- Evaluate and respond to patient requirements
- Oversee product orders and equipment maintenance
- Address patient concerns and provide effective solutions
- Contribute to the financial objectives of the office through exceptional patient service
Required Qualifications:
- Minimum of 12 years in customer service, preferably in a healthcare setting
- Strong attention to detail with a proven ability to meet and exceed objectives
- Proficient in Microsoft Office applications
- Excellent verbal and written communication skills
- Capacity to adapt to dynamic work environments and manage multiple tasks efficiently
Work Environment:
- Moderate noise levels typical of an office setting
Physical Demands:
- Ability to talk, sit, hear, stand, walk, and lift items up to 20 pounds
- Specific vision capabilities required
If you are an enthusiastic individual with a dedication to patient care, we encourage you to submit your resume and cover letter for consideration.
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