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Patient Engagement Specialist

2 months ago

Klamath Falls, Oregon, United States SmartSearch, Inc. Full time

Position Summary:
SmartSearch, Inc. is on the lookout for a committed Healthcare Patient Services Coordinator to enhance our team. The selected candidate will play a crucial role in delivering outstanding service to patients and ensuring their overall satisfaction. This position entails organizing appointments, overseeing patient documentation, and performing various administrative duties. A background in customer service, particularly within the healthcare industry, is highly desirable.

Key Responsibilities:

  • Act as the main liaison for patients
  • Organize and confirm patient appointments
  • Validate insurance details and assist with the claims process
  • Evaluate and respond to patient requirements
  • Manage orders for products and coordinate equipment maintenance
  • Address patient concerns and provide effective solutions
  • Contribute to the financial objectives of the office through exceptional patient service

Required Qualifications:

  • Minimum of 12 years in customer service, ideally in a healthcare context
  • Keen attention to detail with a track record of meeting and surpassing targets
  • Proficient in Microsoft Office Suite
  • Strong communication and interpersonal abilities
  • Capacity to adapt to dynamic work settings and manage multiple tasks efficiently

Work Environment:

  • Typical office noise levels

Physical Demands:

  • Ability to communicate, sit, hear, stand, walk, and lift items weighing up to 20 pounds
  • Specific vision capabilities are necessary


If you possess a strong drive for patient care and meet the qualifications, we encourage you to submit your resume and cover letter for review. We look forward to your application.