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Desktop Support Specialist

2 months ago

Jersey City, New Jersey, United States IT Accel Full time
Job Overview

We are seeking a highly skilled Desktop Support Specialist to join our team at IT Accel, Inc. in Jersey City. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities:

  • Manage and resolve day-to-day technical requests using our support request system, ZenDesk.
  • Support and maintain various client technologies, including Meeting/iPad Support, workstation setups, and Mobile device configuration.
  • Cater to on-site audio-visual needs, including setup, testing, and maintenance.
  • Adhere to IT policies and procedures to ensure consistent quality of service.

Requirements:

  • Working knowledge of client technologies, including Mac OSX, Mobile Device iOS and Management, and Microsoft Office Suite.
  • Excellent communication and customer service skills, both written and verbal.
  • Strong understanding of customer needs and satisfaction.

About IT Accel, Inc.

IT Accel, Inc. is a New York-based IT placement firm committed to the development of contract and permanent technology professionals. Our placement services provide top IT executives, IT managers, and technical professionals to some of the world's most respected corporations.