Desktop Support Specialist

4 hours ago


Jersey City, New Jersey, United States Futran Tech Solutions Pvt. Ltd. Full time

Futran Tech Solutions Pvt. Ltd. is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to customers, including installation, maintenance, and repair of computer systems and equipment. Your expertise will be essential in resolving complex technical issues and ensuring the smooth operation of our systems. Key Responsibilities:

* Investigate and resolve complex technical issues related to hardware and software installations and maintenance
* Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment
* Resolve customer issues related to hardware installation, repair, upgrade, and maintenance
* Instruct customers on the operation and maintenance of systems and equipment
* Ensure issues are referred to the appropriate personnel or service areas for follow-up, testing, and troubleshooting
* Act as a liaison with customers on administrative and technical matters for assigned projects
* Perform analysis and prepare reports on system problem trends and issues

Basic Qualifications:

* 5+ years of field support experience
* Ticket and asset management
* Strong hardware and software installation, support, and troubleshooting skills
* Experience with Windows XP, 10, and 11, as well as Mac OS and iOS
* Network printer, HP configuration, consumable swaps, and moves
* Experience with Active Directory, MS Office, phone security, and OS365
* Networking troubleshooting and support
* Support skills for VPN connectivity and security
* Configuring new PCs/notebooks via imaging, SCCM, and standalone
* Remote install software/hardware and support
* Knowledge of basic networking concepts and hands-on support
* Ability to lift and carry up to 40lbs

Preferred Education and Training:

* High school or G.E.D.
* Lenovo or other vendor certifications
* CompTia A+, Network+/Security+ (Preferred but not required)
* Apple training (Preferred but not required)

Work Environment:

* Office environment
* Walk-up kiosk/vending and lock/network printers
* Data Center or Telco Closet
* May require weekend work for Critical and High Priority support only
* Will require shift work/On-call coverage

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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