Technical Support Analyst

2 weeks ago


Bozeman, Montana, United States Bozeman Public Schools Full time
Position Type:
Technology/Computer Technician

Salary Range: Classified Grade H - $22.91/hr. or appropriate placement on salary schedule. Benefits Available.

Overview:
A Technology Specialist plays a crucial role in maintaining and enhancing the technological infrastructure of the organization. This position involves hardware repairs, managing device inventories, providing Tier 1 and Tier 2 help desk support, and maintaining the district's website. The specialist will also undertake special projects related to hardware and software installations, as well as audio/video support. Given the dynamic nature of technology in the educational sector, the specialist must be adaptable and ready to manage multiple tasks and shifting priorities.

Key Responsibilities:
  • Conduct general troubleshooting and maintenance of computer systems and networks, including computers, printers, and software.
  • Install software and hardware as required.
  • Possess a working knowledge of Mac OS, Windows OS, and Chrome OS in a networked environment.
  • Maintain hardware and device inventory in collaboration with educational staff.
  • Provide support to individual staff members as needed.
  • Assist in troubleshooting software and hardware issues as assigned.
  • Collaborate with Technology Services staff to resolve complex problems.
  • Assist with the deployment of hardware and software solutions.
  • Create and maintain knowledge base documentation.
  • Provide onsite support across all district locations.
  • Perform additional duties as assigned by the Technology Department Supervisor.
Application Procedure: Apply online.

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