It Support Analyst

1 month ago


Bozeman, Montana, United States Atechstar Full time
Responsibilities Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution within agreed time limits. Properly escalate unresolved issues to appropriate internal teams. Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions.
Key Skills In-depth knowledge of computer hardware systems routers and peripherals. Knowledge of operating systems office software Enterprise software and server systems. Good interpersonal and communication skills.

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