Technical Support Specialist
2 weeks ago
The IT Support Technician is essential in addressing user issues, ensuring optimal functionality of computer systems, and facilitating the onboarding process for new employees. This role involves the installation, troubleshooting, and repair of computer hardware and peripherals, while managing a variety of IT-related inquiries and challenges.
Required Qualifications:- Possesses an Associate's Degree in Information Technology (IT), Information Systems, or a similar discipline; or has at least two years of experience in an IT capacity; or holds a 1 Year IT Certification such as CompTIA A+/SEC+/NET+, Cisco CCNA, MS MTA, AWS Associate, GISF, etc.
- Preferably pursuing or has completed a Bachelor's Degree in Information Technology (IT), Information Systems, or a related area.
- Delivers prompt assistance by addressing user inquiries and issues, striving for resolution on the first contact.
- Diagnoses problems, escalates complex issues when necessary, and keeps comprehensive records for future analysis.
- Supports Active Directory Azure environments, manages ticketing systems, and generates reports for management assessment.
- Provides end-user training, updates IT documentation, and oversees asset catalogs through a helpdesk service platform.
- Aids users with hardware/software procurement, troubleshoots VDI environments, and supports Epic and MyChart systems.
- Performs additional responsibilities as required.
- Exhibits sound judgment, professionalism, and patience in high-pressure situations.
- Values confidentiality, exercises discretion, and communicates effectively with a diverse range of stakeholders.
- Efficiently manages multiple tasks, adapts to emerging technologies, and prioritizes workload effectively.
- Strong verbal and written communication skills are vital for this position.
This position offers a dynamic and stimulating environment for individuals eager to contribute to IT support within the organization.
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