IT Support Technician

2 weeks ago


Bozeman, Montana, United States Montana State University Full time
Position Overview

The Computer Support Specialist II is responsible for delivering advanced technical assistance and leadership to IT Service Analysts, ensuring high levels of customer satisfaction and operational effectiveness. This role is essential in supporting the IT infrastructure that enhances the educational experience at Montana State University.

Key Responsibilities

1. Provide exceptional customer service to students, faculty, and staff by analyzing, troubleshooting, and resolving complex technical issues related to workstations, mobile devices, and software applications.

2. Collaborate with the UIT Service Desk to diagnose and address user technical problems, communicating effectively with a diverse range of users.

3. Lead initiatives to foster a culture of collaboration and empowerment, ensuring that escalated issues are handled efficiently while supporting embedded IT teams.

4. Monitor service metrics and processes to ensure a high degree of operational efficiency and customer satisfaction.

5. Manage assigned IT services, utilizing enterprise tools for ticket and desktop management.

6. Contribute to Knowledge Management by developing user-friendly documentation and self-help resources, ensuring that common issues and solutions are easily accessible.

7. Mentor and train new team members and student employees, providing guidance on best practices and technical skills.

8. Assist in the development of strategic plans and projects, implementing new technologies and policies to enhance service delivery.

Required Qualifications

- Proven experience in providing technical support for both Mac OS and Windows OS environments.
- Familiarity with IT Service Management principles and best practices.
- Strong understanding of Knowledge Management practices and tools.
- Experience with help desk ticketing systems and IT security management.

Preferred Qualifications

- Experience with enterprise desktop management tools.
- Relevant certifications in IT Service Management or related fields.
- Bachelor's degree in Computer Science, Information Systems, or a related discipline.

Personal Attributes

The ideal candidate will possess excellent interpersonal skills, the ability to communicate complex technical information clearly, and a proactive approach to problem-solving. A commitment to continuous learning and staying current with technology trends is essential for success in this role.

  • Bozeman, Montana, United States Gallatin County, MT Full time

    Salary: $22.33 Hourly Location: Bozeman, MT Job Type: Part-Time Job Number: 00661 Department: Detention Center POSITION OVERVIEWThis role involves working within the medical clinic of the Gallatin County Detention Center, providing essential support to the healthcare team. The Medical Clinic Support Technician plays a vital role in enhancing the operational...


  • Bozeman, Montana, United States Gallatin County, MT Full time

    Salary: $22.33 Hourly Location: Bozeman, MT Job Type: Part-Time Job Number: 00661 Department: Detention Center POSITION OVERVIEWThis role is an unlicensed position within the Gallatin County Detention Center's Medical Clinic, aimed at providing essential support to the healthcare team by assisting with various operational tasks. The Medical Clinic Support...

  • IT Support Technician

    2 weeks ago


    Bozeman, Montana, United States Montana State University Full time

    Position OverviewThe Computer Support Specialist II will play a crucial role in delivering advanced technical assistance and leadership to IT Service Analysts. This position is essential for monitoring service metrics and ensuring operational efficiency while maintaining a high level of customer satisfaction.Key Responsibilities1. Provide expert technical...

  • IT Support Technician

    2 weeks ago


    Bozeman, Montana, United States Montana State University Full time

    Position OverviewThe Computer Support Specialist II will deliver advanced technical assistance and leadership to IT Service Analysts, ensuring optimal service delivery and high customer satisfaction.Role ResponsibilitiesAs a key member of the UIT USG Desktop Support team, the Computer Support Specialist II will:1. Provide exceptional customer service to...

  • IT Support Technician

    2 weeks ago


    Bozeman, Montana, United States Montana State University Full time

    Position OverviewThe Computer Support Specialist II is tasked with delivering advanced technical guidance and support to IT Service Analysts, ensuring optimal service metrics and operational processes to enhance customer satisfaction and efficiency.Role ResponsibilitiesThe successful candidate will:Provide exceptional customer service to students, faculty,...


  • Bozeman, Montana, United States Bozeman Health Full time

    Overview of the IT Support Technician Role: The IT Support Technician is essential in addressing user issues, ensuring optimal functionality of computer systems, and facilitating the onboarding process for new employees. This role involves the installation, troubleshooting, and repair of computer hardware and peripherals, while managing a variety of...


  • Bozeman, Montana, United States Bozeman Health Full time

    Overview of the IT Helpdesk Technician Role: The IT Helpdesk Technician is essential in addressing user challenges, ensuring the effective functioning of computer systems, and facilitating the onboarding process for new employees. This professional is responsible for installing, diagnosing, and repairing computer hardware and software, while managing a...


  • Bozeman, Montana, United States Bozeman Public Schools Full time

    Position Overview: As a key member of the technology team, the Technology Assistance Coordinator plays a vital role in ensuring the smooth operation of computer systems and networks within the educational environment. This position is essential for maintaining hardware functionality and providing support to staff and students alike.Key...


  • Bozeman, Montana, United States Bozeman Public Schools Full time

    Position Type: Technology/Computer Technician Salary Range: Classified Grade H - $22.91/hr. or appropriate placement on salary schedule. Benefits Available. Overview: A Technology Specialist plays a crucial role in maintaining and enhancing the technological infrastructure of the organization. This position involves hardware repairs, managing device...


  • Bozeman, Montana, United States Focus Staff Full time

    Job SummaryWe are seeking a skilled Radiology Technician to join our team for a travel assignment in a dynamic healthcare setting. As a Radiology Technician, you will be responsible for performing diagnostic imaging procedures and providing exceptional patient care.Key ResponsibilitiesPerform diagnostic imaging procedures using various modalities, including...

  • Laboratory Technician

    2 months ago


    Bozeman, Montana, United States Sotera Health Company Full time

    Laboratory Technicians are responsible for performing tasks to support testing throughout the lab. This includes tasks such as glassware reprocessing, instrument preparation, media formulation and sterilization. Shift Mon-Fri from 6:00 am-2:30pm Education & Experience:High school diploma or GED required. No experience necessary. If you are willing to learn...


  • Bozeman, Montana, United States The E.W. Scripps Company Full time

    The Information Technology Support Technician at The E.W. Scripps Company will assist in the setup and upkeep of employee technology and systems, including desktop computers, mobile devices, printers, and fax machines. This role involves configuring, installing, maintaining, and upgrading hardware and software for computer systems.KEY...


  • Bozeman, Montana, United States LifePoint Health Full time

    Job Summary:We are seeking a skilled Patient Care Technician to join our team at LifePoint Health. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and support to our patients and their families.Key Responsibilities:Perform basic patient care activities as delegated and supervised by a Registered Nurse (RN),...


  • Bozeman, Montana, United States LifePoint Health Full time

    Job Summary:We are seeking a skilled Patient Care Technician to join our team at LifePoint Health. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and support to our patients and their families.Key Responsibilities:Perform basic patient care activities as delegated and supervised by a Registered Nurse (RN),...


  • Bozeman, Montana, United States Wellspring Nurse Source Full time

    Wellspring Nurse Source is in search of a traveling Patient Care Technician for an exciting opportunity.Position Overview & RequirementsSpecialty: Patient Care TechnicianDiscipline: Allied Health ProfessionalStart Date: ImmediateDuration: 13 weeksWeekly Hours: 36 hoursShift: 12-hour night shiftsEmployment Type: TravelThe compensation package is structured...


  • Bozeman, Montana, United States Wellspring Nurse Source Full time

    Wellspring Nurse Source is currently in search of a traveling Patient Care Technician for an exciting opportunity.Position Overview & RequirementsSpecialty: Patient Care TechnicianField: Allied Health ProfessionalStart Date: ImmediateDuration: 13 weeksWeekly Hours: 36 hoursShift: 12-hour night shiftsEmployment Type: TravelThe compensation package is...


  • Bozeman, Montana, United States RESPEC Inc. Full time

    Job SummaryRE/SPEC Inc. is seeking a highly skilled Biochemistry Lab Technician to join our team on a temporary, part-time basis in Bozeman, Montana.Job ResponsibilitiesAssist with laboratory biogeochemical testing, water sampling, and water quality analysis.Conduct molecular biology, bioreactor experiments to support mining projects.Interpret and discuss...


  • Bozeman, Montana, United States Auto Works Full time

    Join Our Team as a European Automotive Technician We are seeking a skilled technician with a strong background in European automobiles. The ideal candidate will have experience with a variety of brands, particularly with a focus on VW and Audi. Knowledge of other prestigious brands such as BMW, Porsche, Land Rover, Volvo, and Mini Cooper is highly regarded....


  • Bozeman, Montana, United States Premier Systems Full time

    About the RolePremier Systems is seeking a highly motivated and skilled HVAC Technician Trainee to join our team. As an HVAC Technician Trainee, you will assist our experienced technicians in the installation, maintenance, and repair of commercial and residential HVAC systems.Key ResponsibilitiesAssist in the installation of HVAC systems, including...


  • Bozeman, Montana, United States Wellspring Nurse Source Full time

    Wellspring Nurse Source is in search of a traveling Patient Care Technician for an exciting opportunity.Position OverviewSpecialty: Patient Care TechnicianField: Allied Health ProfessionalStart Date: ImmediateDuration: 13 weeksWeekly Hours: 36 hoursShift Type: 12-hour night shiftsEmployment Type: TravelThe compensation package is structured around 12-hour...