Administrative Operations Manager

5 days ago


Walnut Creek, California, United States John Muir Health Full time
Job Summary

We are seeking a highly skilled and experienced Administrative Operations Manager to join our Ambulatory Oncology team at John Muir Health. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our oncology services, ensuring seamless delivery of patient care support services.

Key Responsibilities
  • Organize and direct daily operations, including office, facilities, and registration functions
  • Collaborate with interdisciplinary teams to standardize, update, and maintain policies and procedures
  • Promote compliance with internal standards, regulatory, and accreditation requirements
  • Ensure adherence to John Muir Health policies and procedures
  • Recommend adjustments and updates to leadership and staff
Requirements
  • Bachelor's degree in a Health or Human Services Related field - required
  • Master's degree in a Health or Human Services Related field - preferred
  • 5 years Leadership in a healthcare environment - required
  • 3-5 years' experience in an Oncology environment required, equivalent experience in an ambulatory outpatient setting may be considered
  • 5 years experience in a registration or call center environment - preferred
Preferred Skills
  • Ability to work collaboratively with providers and an interdisciplinary medical and ancillary staff
  • Working knowledge of oncology operations with a focus on quality delivered patient care support services
  • Ability to work in a service culture environment that is consistent with the John Muir Brand
  • Ability to gather and analyze data to look for opportunities for improvement, training, coaching, and education
  • Excellent communication skills both written and verbal
  • Ability to prioritize and lead and manage multiple demands in an efficient manner
  • Strong interpersonal skills, able to deal effectively with diverse skill sets and personalities, participate effectively as a team player
  • Knowledge of computer-based programs
  • Ability to remain composed in any situation
Work Environment

This is an exempt salaried position with a pay range of $99,148.70. The work shift is 40 hours per week, with evenings and weekends required.



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