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IT Service Desk Analyst

2 months ago

Overland Park, Kansas, United States Frasers Group Full time
About the Role

We are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Frasers Group. As an IT Service Desk Analyst, you will be responsible for providing technical support to our employees across various locations, including Head Office, Warehouses, and stores.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to employees via phone and ticket systems, ensuring that all issues are resolved efficiently and effectively.
  • Incident Management: Monitor, track, and resolve technical incidents, including fault tracking and problem management.
  • Documentation: Write and update technical documentation to ensure that all employees have access to accurate and up-to-date information.
  • Collaboration: Work closely with the broader IT teams to prepare hardware and software for deployment, and assist with other technical projects as required.
Requirements
  • Education: Diploma or Degree in Computer Science or Information Technology, or equivalent.
  • Experience: At least 1 year of working experience in a Windows support or help desk role.
  • Technical Skills: Basic understanding of Networks (TCP/IP, WAN, LAN, ADSL, VPN), experience with scripting and querying using PowerShell, knowledge of SQL, Active Directory, Group Policy, DNS, DHCP, and Cisco networking systems.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
About Us

Frasers Group is a leading retail company that is rethinking the retail experience through digital innovation and unique store experiences. We are committed to delivering exceptional customer service and providing a positive work environment for our employees.