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Service Desk Support Specialist

1 month ago

Overland Park, Kansas, United States Kforce Inc. Full time
Job Summary

Kforce is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and troubleshooting for internal employees, both in the office and remotely.

Key Responsibilities
  • Resolve computer-related problems and troubleshoot hardware and software issues
  • Resolve service desk tickets and update work logs in the ticketing system
  • Manage inventory and updates, including custom CRMs and VOIP environments
  • Assist in monitoring networked computer equipment and support associate onboarding and equipment setup
  • Escalate contact for Service Desk Level I and manage reporting access
  • Support office audio/visual systems and interact with 3rd-party support
Requirements
  • Bachelor's degree preferred
  • Any kind of Project Management (PMP) certification is a plus
  • 1+ years of experience in a technology-oriented role, preferably in Helpdesk and Software Support
  • 6 months of experience with PC hardware troubleshooting required
  • Familiarity with call center environments preferred
What We Offer

Kforce offers comprehensive benefits, including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off, while hourly employees are not eligible unless required by law.

Kforce is an Equal Opportunity/Affirmative Action Employer and welcomes applications from all qualified candidates.