Hotel Front Desk Agent
1 week ago
We're seeking a highly skilled and professional Hotel Front Desk Clerk to join our team at Homewood Suites by Hilton Kansas City/Overland Park. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing top-notch customer service.
Key Responsibilities- Manage guest arrivals and departures, ensuring accurate and efficient check-in and check-out processes
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner
- Process guest payments, handle room assignments, and maintain accurate records
- Collaborate with housekeeping and other departments to ensure seamless guest experiences
- Stay up-to-date on hotel policies, procedures, and services to provide informed and personalized recommendations to guests
- High school diploma or equivalent required; hospitality or customer service experience preferred
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
- Basic computer skills and knowledge of hotel software systems
- Availability to work a variety of shifts, including evenings, weekends, and holidays
Homewood Suites by Hilton Kansas City/Overland Park is a residential-style hotel located in a quiet, residential area near the intersection of I-435 and Metcalf. Our hotel offers a range of amenities, including an indoor pool, fitness center, and free breakfast buffet. We are committed to providing exceptional guest experiences and creating a welcoming atmosphere for our guests.
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