Spa Front Desk Coordinator
4 weeks ago
The Milagro Spa at Overland Park Genesis Health Club location is opening soon and we are seeking highly professional, dependable, front desk spa customer service specialists to provide exceptional customer service to all clients throughout their visit to the spa.
The front desk concierge at the Milagro Spa is responsible for providing a five-star customer experience to our discerning clientele and seeking like-minded individuals to advance our mission.
Responsibilities- Knowledge of Meevo Software systems
- Answering phones, checking clients in and out, scheduling appointments
- Maintaining reception & retail areas
- Assisting with laundry getting to and from the laundry room and changing/locker rooms
- Flexible availability: days, nights and weekends needed
- Several duties include: multi-tasking, answering multiple phone lines, checking clients in and out, scheduling appointments, maintaining reception area
- Relevant Experience Preferred
- Excellent communication and interpersonal skills to interact effectively with clients and address their concerns
- Adherence to a high standard of professionalism and ethical conduct
- Ability to work evenings, weekends and holidays as needed
- Knowledge of Spa and Genesis Health Club policies
- Maintenance of client documentation
- Attend trainings, education and meetings when requested
- Keep work space clean, organized and stocked with proper supplies
- Strive to meet service and retail goals
- Assist the client with retail selection
- Closing sales with technician product recommendations
- Promote Spa Sales and Promotions
- Sell gift cards
- Recommend future appointments to all clients
- Maintain consistent professional image and appearance
- Dust retail shelves during downtime
- Restock retail shelves
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