Front Desk Manager

1 week ago


Overland Park, Kansas, United States Embassy Suites by Hilton Kansas City Overland Park Full time
Job Title: Guest Services Ambassador

We are seeking a highly skilled and experienced Guest Services Ambassador to join our team at Embassy Suites by Hilton Kansas City Overland Park. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:
  • Manage the front desk operations, ensuring seamless check-in and check-out processes for guests.
  • Provide personalized service to guests, addressing their needs and resolving any issues promptly.
  • Collaborate with the hotel team to ensure excellent guest satisfaction and loyalty.
  • Maintain accurate records and reports, including occupancy reports and guest feedback.
  • Supervise and train front desk staff, ensuring they meet the highest standards of customer service.
Requirements:
  • Minimum 2 years of experience in a front desk or customer service role in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.
What We Offer:
  • Competitive hourly rate: $16 - $21 per hour.
  • Uncapped bonuses for meeting score goals and exceeding expectations.
  • Guaranteed increases at 90 days, with opportunities for advancement.
  • Comprehensive benefits package, including health insurance, paid time off, and more.
  • Travel discounts within the Hilton hotel network.

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