Service Desk Department Manager

1 week ago


Overland Park, Kansas, United States Von Maur Full time
Lead Customer Service Team

As a Service Desk Department Manager at Von Maur, you will be responsible for leading a team of customer service representatives. Your goal will be to ensure that every customer interaction is positive and memorable. You will be responsible for training, coaching, and developing the skills of your team members to ensure they can provide excellent customer service. You will also be responsible for executing all duties of a service desk associate and ensuring that department duties are completed accurately and timely. You will assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services. You will also develop and implement solutions to solve customer problems and department needs. Additionally, you will monitor and support store online order and pick up in store services. You will be available to work day, evening, and weekend shifts.

What You Can Expect:
We are committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

* Competitive wages
* Generous merchandise discount
* Comprehensive benefits
* 401(k) retirement plan
* No extended holiday hours
* Promote from within philosophy - creates endless career opportunities

About Us:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We are committed to being a great place to work, where you can take pride in your work and grow professionally.



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