Front Desk Operations Manager

23 hours ago


Overland Park, Kansas, United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Operations Supervisor to join our team at Marriott Vacations Worldwide. As a key member of our front office team, you will be responsible for ensuring excellent owner/guest service and supervising other front desk associates to ensure property coverage and prompt owner/guest service.

Key Responsibilities
  • Supervise the Front Office staff to ensure excellent owner/guest service and respond positively to owner/guest questions, concerns, and requests.
  • Process all owner/guest check-ins while confirming reservations and villa/room assignments.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Anticipate and address owner/guests' service needs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Develop and maintain positive working relationships with others.
Requirements
  • Available to work a flexible schedule including evenings, weekends, and holidays.
  • Valid Driver's License Required.
  • Attention to customer service with a professional and pleasant personality.
About Us

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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