Medical Support Manager
2 weeks ago
Position Overview:
The Medical Case Manager is responsible for accurately documenting and managing information from incoming calls related to both emergency and non-emergency situations, while effectively triaging patients.
Key Details:
- Schedule: 3 shifts of 13 hours each per week; includes nights and weekends, resulting in a 3-day work week.
- Compensation: $25 per hour.
- Employment Type: Temporary to Permanent.
Core Responsibilities:
- Address both urgent and non-urgent travel-related inquiries, which may encompass service requests such as medical referrals, prescription assistance, repatriation of remains, medical repatriation, and medical evacuations.
- Receive and process requests for services; gather pertinent information and enter data; assess and prioritize calls; serve as the initial point of contact for clients via phone; escalate issues as needed.
- Maintain comprehensive documentation of all case management activities using Case Management Software (CMS).
- Conduct data entry, manage files and reference materials, and perform various clerical tasks.
Qualifications:
- A minimum of 2 years of experience in customer service, ideally within the assistance sector.
- Relevant experience or education in fields such as RN, Paramedic, EMT, medical case management, medical triage, LPN, medical records, medical terminology, medical coding, or medical writing.
PeopleShare is a leading staffing agency in the region, offering both temporary and permanent positions across various locations. We are committed to providing equal opportunities to all employees and applicants without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state, and/or local laws. This policy is applicable to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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