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Senior Manager, Patient Support Programs
2 months ago
Ascendis Pharma is a rapidly evolving global biopharmaceutical organization dedicated to advancing innovative therapies in Endocrinology, Rare Diseases, and Oncology. Our commitment to exceptional science and visionary leadership drives our mission to address unmet medical needs through our TransCon drug development platform.
We cultivate a workplace that encourages skilled and adaptable professionals to thrive. The Associate Director of Patient Services will play a pivotal role in overseeing the daily operations of our patient service initiatives, collaborating closely with selected third-party vendors. This position demands a highly organized and motivated individual capable of fostering cross-functional collaboration while ensuring compliance with patient privacy regulations.
Key Responsibilities:
- Oversee Free Goods programs, Case Management support, and other designated initiatives.
- Enhance and implement the patient services strategy, focusing on reimbursement and financial support while managing program operations and budget.
- Develop and maintain standard operating procedures, business rules, and process flows for effective management of patient service programs.
- Understand the patient journey to optimize engagement and adherence to therapies.
- Build and maintain strong relationships internally and externally to enhance the overall patient experience.
Collaboration with Other Departments:
- Align corporate goals and objectives for patient services with the trade distribution network.
- Promote awareness of patient services programs among key external stakeholders.
- Assist in the creation of marketing materials to support patient services initiatives.
- Ensure timely resolution of customer issues through direct interaction with relevant teams.
- Drive fiscal responsibility and monitor key business metrics.
- Work closely with Legal and Compliance to ensure alignment with company values and regulations.
Qualifications:
- Bachelor's Degree required.
- Experience in agency/vendor management, including operations and budget oversight.
- Strong knowledge of the US access environment, including reimbursement support services and patient support programs.
- Proven ability to lead cross-functional teams and achieve organizational objectives.
- Strong interpersonal skills and ability to communicate effectively at all organizational levels.
- Proactive and adaptable, with a patient-centric mindset.
- Willingness to travel as needed.
Benefits:
- Comprehensive medical, vision, and dental insurance.
- 401(k) plan.
- Paid maternity and paternity leave.
- Commuter benefits and disability insurance.
