Hotel Service Representative

20 hours ago


Wilmington, North Carolina, United States CMC Hotels Full time

Unlock Your Potential with CMC Hotels

Job Title: Guest Service Representative-TownePlace Suites

Department: Front Office Operations

Hotel Name: Wilmington

Are you looking for a company that values growth and development? Look no further than CMC Hotels We believe in empowering our associates to succeed and thrive in their careers. As a Guest Service Representative, you will play a vital role in delivering exceptional customer experiences and contributing to the growth and success of our portfolio.

What We Offer:

Competitive wages based on experience

Monthly cash bonuses

Paid vacation

Holiday pay

Medical, dental, vision insurance

Sick leave

401(k) plan

Free life insurance

Free short-term disability

Marriott hotel discounts

Job Responsibilities:

Interface with previous shifts and managers to stay updated on hotel activities

Provide expedient check-in/check-out service

Be knowledgeable about hotel property and in-house events

Provide guests with information about hotel policies and amenities/services

Assist in reaching monthly brand standard goals for customer service, employee training, and brand recognition

Requirements:

Previous Marriott experience is highly desired

Be self-motivated and able to work independently

Strong work ethic and a desire to succeed

Clean background check and reliable transportation are must-haves

Must possess solid basic accounting and math skills, be comfortable with computers, and have excellent customer service and communication skills

Flexible availability



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