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Hotel Front Desk Representative

2 months ago

Wilmington, North Carolina, United States 100 Ocean Full time

Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at 100 Ocean. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities:

  • Guest Service: Greet and welcome guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, handle guest requests, and maintain accurate records of guest interactions.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a fair and efficient manner.
  • Teamwork: Collaborate with other departments to ensure a cohesive and exceptional guest experience.

Requirements:

  • Education: High School diploma or equivalent required.
  • Experience: 3-6 months of related experience in a customer-facing role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.

What We Offer:

  • Competitive Pay: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Hotel Discounts: Discounts on hotel stays and services.

Equal Opportunity Employer: 100 Ocean is an equal opportunity employer and welcomes applications from diverse candidates.