Senior Guest Services Supervisor
1 week ago
Senior Guest Services Supervisor
Job Category: Front Desk Requisition Number: LEADG008616
Job Overview
The Senior Guest Services Supervisor plays a pivotal role in leading the guest service team, ensuring that exceptional customer service is consistently provided to all guests.
Key Responsibilities
- Provide clear and effective communication to team members, ensuring that all staff understand their responsibilities and tasks.
- Welcome guests warmly, establishing a friendly atmosphere from the moment they arrive.
- Efficiently manage the registration process, ensuring accuracy in guest information and room assignments.
- Handle guest inquiries and provide detailed information about hotel services and local attractions.
- Process payments and manage financial transactions with precision, including credit card verification and cash handling.
- Respond to phone calls and messages promptly, ensuring that all guest communications are addressed in a timely manner.
- Maintain composure during busy periods and emergencies, serving as a role model for the team.
- Resolve guest complaints effectively, utilizing problem-solving skills to find satisfactory solutions.
- Ensure compliance with hotel policies and procedures, particularly regarding safety and security measures.
- Participate in ongoing training and development to enhance skills and knowledge relevant to guest services.
Required Skills and Abilities
Successful candidates will possess strong communication skills in English, a professional demeanor, and the ability to work collaboratively with team members. A solid understanding of basic mathematics and proficiency in using computer systems for guest management is essential. The ability to remain calm under pressure and handle difficult situations with tact and diplomacy is crucial.
Commitment to Customer Satisfaction
At Hotel Du Pont, we prioritize our guests' experiences. Every associate is expected to embody our commitment to exceptional service, treating all guests and colleagues with respect and courtesy.
Work Standards
We uphold high standards for work procedures, appearance, and punctuality. Adaptability and a willingness to learn are essential for success in this role.
Safety and Security
The safety of our guests and staff is paramount. All associates must adhere to established safety protocols and report any concerns promptly.
Note: This job description outlines the primary duties and responsibilities of the position and is subject to change at the discretion of the company.
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