Senior Technical Program Manager

2 weeks ago

Los Angeles, California, United States Bee Talent Solutions Full time

We are seeking a Technical Program Manager who will be responsible for ensuring that the team adheres to its commitments, maintains close alignment with stakeholders and vendor partners, and guarantees that the support ecosystem operates seamlessly. You will lead the team in implementing operational excellence, creating detailed project timelines, establishing clear milestones, and tracking progress to ensure we meet service level agreements (SLAs) while delivering outstanding services to stakeholders and users.

Key Responsibilities

  • Oversee the core operational practices, communication channels, and standards utilized by the Global Content Operations team, promoting a cohesive approach that leverages our global presence effectively.
  • Manage the GCO knowledge repository and ticketing systems; ensure that content is current and that tickets are monitored within SLAs.
  • Develop comprehensive project plans, timelines, and well-defined milestones; establish regular rituals for project tracking and prioritization of workflows, tools, or processes that address the business needs of stakeholders and users.
  • Supervise the support of the global content platform, nurturing a culture of collaboration and user-centric thinking across the global landscape.
  • Implement processes to guarantee that the team, systems, and partners consistently meet their SLAs.
  • Lead projects focused on integrating new technologies, applications, and partner workflows into the platform, aiming for continuous improvement and enhancement of offerings.
  • Build strong partnerships with infrastructure and technical teams, fostering a deep understanding of standards and methods for technology deployment.
  • Establish benchmarks for system documentation and knowledge-sharing practices.

Required Qualifications

  • Minimum of 5 years of experience in Technical Program Management, particularly in Media/Digital Asset Management, Cloud, and On-Premise deployments.
  • Proven expertise in managing daily operations with vendors and support providers, negotiating and upholding SLAs for Media Asset Management workflows across on-premise, cloud, and hybrid environments.
  • Extensive experience with globally distributed technology stacks and teams, especially in infrastructure, engineering, and development.
  • Strong interpersonal skills; sound judgment and the ability to engage with various levels of management and teams.
  • Proficient in creating detailed technical documentation, user guides, and user acceptance testing specifications.
  • Self-motivated; proactive with a tendency to take initiative.
  • In-depth knowledge of SOAP, REST, JMS, and PUB/SUB patterns, along with solid expertise in Java SE, Java EE, XML, XML Schema, XSD, XSLT/XPath, and JSON technologies.
  • Exceptional skills in Notion, AirTable, and Tableau.
  • Enthusiastic about exploring innovative technologies and creative solutions to implement advanced processes, particularly in Esports and Riot Games products.
  • Fluent in written and spoken English; proficiency in at least one additional language is advantageous.

Desired Qualifications

  • Experience with integrations involving M.A.M., D.A.M., CMS, and VCMS platforms.
  • Strong familiarity with AWS solutions.
  • Demonstrated ability to prioritize tasks under time constraints and thrive in a fast-paced environment.
  • Up-to-date knowledge of current and emerging streaming media technologies, including MPEG 4 AVC, HEVC, HLS, MPEG-DASH, MPEG 2, UDP, RTMP, and H.265.
  • Experience with the Iconik Media Management system.
  • Proven experience leading complex, multi-team projects.

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