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Senior Technical Program Manager

2 months ago

Los Angeles, California, United States Beetalentsolutions Full time

Overview

Beetalentsolutions is seeking a highly skilled Senior Technical Program Manager who will play a crucial role in ensuring that project teams remain aligned with their objectives, maintaining strong relationships with stakeholders and vendor partners, and guaranteeing the seamless operation of our global support ecosystem.

Key Responsibilities

  • Lead the operational practices and communication standards for the Global Content Operations team, promoting a cohesive strategy that leverages our worldwide presence.
  • Manage the GCO knowledge repository and ticketing systems, ensuring timely updates and adherence to service level agreements (SLAs).
  • Develop comprehensive project plans, timelines, and milestones; establish regular rituals for tracking project progress and prioritizing workflows that address stakeholder needs.
  • Oversee the support of the global content platform, cultivating a collaborative culture focused on user satisfaction across all regions.
  • Implement effective processes to guarantee that teams, systems, and partners consistently meet their SLAs.
  • Coordinate projects for the integration of new technologies and workflows into the platform, aimed at enhancing service offerings.
  • Build and maintain strong relationships with infrastructure and technical teams, ensuring a thorough understanding of industry standards and deployment methodologies.
  • Set benchmarks for system documentation and knowledge sharing across the organization.

Required Qualifications

  • Minimum of 5 years of experience in Technical Program Management, particularly in Media/Digital Asset Management and cloud/on-premise deployments.
  • Proven expertise in managing daily operations with vendors and support providers, including the negotiation and enforcement of SLAs for Media Asset Management workflows.
  • Extensive experience with globally distributed technology stacks and teams, particularly in infrastructure, engineering, and development.
  • Strong interpersonal skills with the ability to engage effectively with various levels of management and teams.
  • Proficient in creating detailed technical documentation, user guides, and user acceptance testing specifications.
  • Self-motivated and proactive, with a strong inclination for taking initiative.
  • Solid understanding of SOAP, REST, JMS, and PUB/SUB patterns, along with expertise in Java SE, Java EE, XML technologies, and JSON.
  • Expertise in Notion, AirTable, and Tableau.
  • Passionate about innovative technologies and creative solutions, particularly in the context of Esports and related products.
  • Fluent in English, with proficiency in at least one additional language being advantageous.

Desired Qualifications

  • Experience with integrations involving Media Asset Management, Digital Asset Management, Content Management Systems, and Video Content Management Systems.
  • Strong familiarity with AWS solutions.
  • Demonstrated ability to prioritize tasks effectively under tight deadlines in a dynamic environment.
  • Up-to-date knowledge of current and emerging streaming media technologies.
  • Experience with the Iconik Media Management system.
  • Proven track record of leading complex projects involving multiple teams.