Technical Support Analyst

2 weeks ago


Bothell, Washington, United States DTG Enterprises Inc Full time
Job Overview

Position: IT Support Specialist
Reporting To:
IT Manager
Employment Status:
Exempt
Salary Range:
$75,000 - $85,000

DTG Enterprises Inc. is excited to present an opportunity for an IT Support Specialist. Our organization is committed to sustainability and environmental stewardship. As a member of our dedicated team, you will play a vital role in enhancing community well-being while providing outstanding technical support. Established in 1999, DTG Enterprises Inc. is a premier recycler of commercial, industrial, construction, and demolition materials in the Pacific Northwest.

Key Responsibilities:
  • Deliver tier 1 and 2 assistance for service desk inquiries.
  • Promptly fulfill requests for device support services.
  • Install and set up peripheral devices, including mobile gadgets and printers.
  • Administer and support Windows desktop environments on a daily basis.
  • Adhere to standard operating procedures to troubleshoot issues and maintain documentation.
  • Oversee client hardware and software inventory management.
  • Engage in departmental projects and objectives.
  • Work collaboratively with colleagues to enhance both professional and technical skills.
  • Provide assistance to remote locations and participate in an on-call rotation.
Essential Skills and Qualifications:
  • At least 2 years of technical training or a BA/BS degree.
  • A minimum of 2 years of relevant work experience.
  • Familiarity with Microsoft Azure cloud services and networking principles.
  • Experience in IT security and proficiency with Microsoft Teams.
  • Exceptional customer service abilities and the capacity to work autonomously.
  • A collaborative team player with strong analytical and problem-solving skills.
  • Possession of a valid Washington State driver's license.
Physical Demands:
  • Ability to stand, bend, walk, and sit for extended periods, up to 10 hours daily. Must be capable of lifting up to 50 pounds.
  • Utilize fine motor skills and hand-eye coordination throughout the workday.
  • Occasional exposure to physical occupational hazards.
  • Encounter environmental elements as part of daily responsibilities.

Why Consider DTG Enterprises Inc.?

  • Comprehensive employer-paid medical benefits and life insurance.
  • Accrual of two weeks of paid vacation.
  • 401k plan with employer matching up to 4%.
  • Programs for employee recognition and engagement.
  • Daily contributions to environmental initiatives.
  • Tuition reimbursement and opportunities for professional growth.

DTG is an equal opportunity employer that values diversity and inclusion. Individuals with disabilities are encouraged to reach out to HR for accommodation requests. This organization participates in E-Verify.



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