Senior IT Laboratory Analyst
2 weeks ago
As a key member of the Axelon team, the Lead IT Lab Analyst will be responsible for overseeing and enhancing laboratory IT operations. This role requires a proactive approach to developing and documenting essential procedures, policies, and best practices to ensure optimal performance.
Key Responsibilities:
- Design and document comprehensive procedures and policies for laboratory IT management.
- Conduct peer reviews of operational checklists to maintain high standards.
- Effectively manage and escalate IT-related issues to ensure swift resolution.
- Serve as a liaison between clients and corporate IT departments to facilitate communication.
- Lead daily ticket scrums and generate governance reports to track progress.
- Collaborate closely with account and product managers to align on service delivery.
- Administer and provide support for customer laboratory IT environments.
- Ensure connectivity and integration of customer systems.
- Support various operating systems, hardware, peripherals, and software applications.
- Oversee the onboarding, retirement, and relocation of IT equipment.
- Implement robust security measures to protect sensitive data.
- Identify and execute solutions to improve desktop support services.
- Provide technical assistance for system validations and modifications.
- Maintain an accurate inventory of laboratory equipment and software assets.
- Act as a primary contact for clients regarding software and hardware inquiries.
- Participate in team meetings, assist in hiring processes, and conduct performance evaluations.
- Work collaboratively with Delivery and Product Managers to develop new services.
- Mentor junior team members and manage escalated issues effectively.
- Ensure compliance with industry standards and manage administrative responsibilities.
Essential Skills:
- Exceptional customer service and communication abilities.
- Proficient in troubleshooting complex technical challenges.
- Strong written and verbal communication skills.
- Adept at managing multiple projects simultaneously.
- Knowledgeable in laboratory safety protocols.
Minimum Qualifications:
- Bachelor's Degree in a relevant field.
- 5+ years of technical experience in laboratory IT or regulated environments.
- 2+ years of supervisory experience in IT.
Preferred Qualifications:
- Experience in GxP laboratory environments.
- Familiarity with scientific instrumentation.
- Experience in creating Standard Operating Procedures (SOPs) and managing change control.
- Demonstrated leadership experience in an IT setting.
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