Technical Support Specialist

2 weeks ago


Bothell, Washington, United States Fleetcor Full time
Position Overview
Fleetcor is seeking a dedicated Technical Support Specialist to join our dynamic team. This role is essential in ensuring seamless technical assistance for our valued clients within the Fuel division.

Key Responsibilities
As a Technical Support Specialist, your primary duties will include:
  • Delivering comprehensive technical support to both internal and external clients through various communication channels.
  • Providing exceptional service to high-priority customers, ensuring their needs are met with precision.
  • Responding to inquiries regarding our Merchant products and services, addressing operational challenges, and facilitating troubleshooting.
  • Offering proactive maintenance and configuration advice to enhance product usability and customer satisfaction.
  • Documenting all client interactions meticulously, including inquiries, complaints, and resolutions.
  • Collaborating with cross-functional teams to create project plans and manage special initiatives.
  • Generating customer reports and assisting with new product launches and automation projects.
  • Handling escalated issues from Technical Representatives and ensuring timely resolutions.
  • Supporting onboarding processes for new products and equipment.

Qualifications
The ideal candidate will possess:
  • A Bachelor’s degree or equivalent experience.
  • At least 2 years of experience in a customer-focused technical support role.
  • Strong problem-solving skills and the ability to navigate complex customer inquiries.
  • Experience with SQL databases and networking.
  • Excellent communication skills, both verbal and written.
  • A positive attitude and a professional demeanor when interacting with clients.
  • Proficiency in Microsoft Office Suite and familiarity with computer software and hardware.

Benefits
Fleetcor offers a competitive benefits package, including:
  • Comprehensive medical, dental, and vision coverage.
  • 401k plan with automatic enrollment.
  • Generous paid time off, including holidays and personal days.
  • Employee discounts with major service providers.
  • Opportunities for professional development and training.

Commitment to Diversity
Fleetcor is an equal opportunity employer and values diversity in the workplace. We encourage all qualified candidates to apply.

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