Senior IT Laboratory Analyst
1 week ago
Position Overview:
The Lead IT Lab Analyst will be responsible for overseeing the development and documentation of essential procedures, policies, troubleshooting methods, and best practices within the laboratory IT environment.
Key Responsibilities:- Formulate and document comprehensive procedures and policies for IT operations.
- Conduct peer reviews of operational checklists to ensure accuracy and compliance.
- Effectively manage and escalate IT-related issues as necessary.
- Serve as a liaison between clients and corporate IT departments to facilitate communication.
- Organize daily ticket scrums and generate governance reports for review.
- Collaborate closely with account and product managers to align IT services with business needs.
- Administer and provide support for customer laboratory IT environments.
- Ensure the implementation and connectivity of customer systems.
- Provide support for operating systems, hardware, peripherals, and software applications.
- Oversee the onboarding, retirement, and relocation of IT equipment.
- Implement robust security measures to protect IT assets.
- Identify and execute solutions to improve desktop support services.
- Offer technical assistance for system validations and modifications.
- Maintain an up-to-date inventory of laboratory equipment and software.
- Act as a client contact for inquiries related to software and hardware.
- Participate in team meetings, assist in hiring processes, and conduct performance evaluations.
- Collaborate with Delivery and Product Managers for the development of services.
- Mentor junior team members and manage escalations effectively.
- Ensure adherence to compliance standards and manage administrative responsibilities.
- Exceptional customer service and communication abilities.
- Proficient in troubleshooting complex technical challenges.
- Strong written and verbal communication skills.
- Adept at managing multiple projects simultaneously.
- Familiarity with laboratory safety protocols.
- Bachelor's Degree in a relevant field.
- A minimum of 5 years of technical experience in laboratory IT or regulated environments.
- At least 2 years of supervisory experience in IT.
- Experience working in Lab GxP environments.
- Knowledge of scientific instrumentation.
- Experience with the creation of Standard Operating Procedures (SOPs) and change control management.
- Demonstrated leadership experience in an IT setting.
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