Technical Support Administrator

2 weeks ago

Bothell, Washington, United States CampusPoint Full time

Availability: This position requires onsite presence during standard business hours, Monday through Friday. It is a temporary role with the potential for extension or transition to a permanent position.

Are you enthusiastic about technology and adept at troubleshooting? Join our innovative team as a Technical Support Administrator, where you will be the primary resource for maintaining efficient computer operations. This role offers the chance to engage with advanced technology, assist a varied user group, and implement effective solutions in a dynamic setting. If you are eager to advance your IT career and contribute meaningfully, we invite you to consider this opportunity.

As part of a successful and established organization serving over 500 clients nationwide, you will thrive in a vibrant and supportive atmosphere that encourages creativity and collaboration. Your contributions will be valued as you help enhance our team's performance.

Why choose to work with us?

  • Direct access to management and senior leadership.
  • Opportunities for monthly training and professional development.
  • Collaboration with a highly skilled team dedicated to knowledge sharing.
  • Significant opportunities for career advancement, with a strong history of internal promotions.
  • A company culture that prioritizes work/life balance.

Key Responsibilities as a Technical Support Administrator:

  • Provide first-level technical assistance, including support for applications, desktops, servers, and telecommunication systems.
  • Address a diverse range of technical issues.
  • Handle specialized application support inquiries (training will be provided).
  • Conduct routine workstation setups.
  • Facilitate employee onboarding and offboarding processes.
  • Manage software and security tasks on a regular basis.
  • Deliver in-house technical support.
  • Collaborate within a dynamic team environment.
  • Work alongside skilled field consultants.

Ideal Candidate Profile:

  • Strong work ethic and commitment to quality.
  • Exceptional communication skills, both technical and non-technical.
  • Proficient written communication abilities.
  • Excellent time management and multitasking capabilities.
  • Attention to detail and a focus on delivering high-quality work.
  • Willingness to learn and adapt to new technologies.
  • Flexibility to accommodate potential shift work.
  • A growth-oriented mindset.

Qualifications:

  • Associate's degree or equivalent experience from a two-year college or technical institution; or two to four years of relevant experience and/or training; or a combination of education and experience.
  • Current certification or recertification from a recognized industry body.
  • Knowledge of contemporary software, hardware, network applications, cloud computing, and information security best practices.
  • Strong documentation skills.
  • Effective communication abilities.
  • Capability to perform under pressure.
  • A passion for delivering excellent customer service.

CampusPoint is an Equal Opportunity Employer. All employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you require assistance or accommodations due to a disability, please reach out to our HR department for support.

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