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IT Support Specialist

2 months ago

Bothell, Washington, United States CampusPoint Full time

Availability: This position requires onsite presence during standard business hours, Monday through Friday. This is a temporary role for a duration of up to 90 days, with potential for extension or transition to a permanent, full-time position.

Are you enthusiastic about technology and adept at resolving issues? Join our vibrant team as a Technical Support Administrator, where you will be the primary resource for maintaining seamless computer operations. You will engage with advanced technology, assist a varied user base, and implement effective solutions in a dynamic setting. If you are prepared to elevate your IT career and contribute meaningfully, we invite you to consider this opportunity.

Become part of a successful, established organization serving over 500 clients nationwide. Expect a lively, supportive atmosphere that encourages you to share your insights and expertise, focus on team support, experiment with new ideas, and learn from both successes and challenges.

Reasons to join our organization:

  • Direct access to management and senior leadership.
  • Regular training and opportunities for career advancement.
  • Collaboration with a highly skilled team eager to share knowledge.
  • Significant opportunities for growth, with a proven history of internal promotions.
  • A workplace that prioritizes work/life balance.

Key responsibilities as a Technical Support Administrator:

  • Provide first-level technical assistance, including application, desktop, server, and phone support.
  • Address a diverse range of technical issues.
  • Handle specialized application support calls (training will be provided).
  • Conduct routine workstation setups.
  • Manage employee onboarding and offboarding processes.
  • Oversee software and security management tasks.
  • Deliver in-house technical assistance.
  • Collaborate in a vibrant team environment.
  • Work alongside skilled field consultants.

Our ideal candidate will have the following attributes:

  • Strong work ethic.
  • Exceptional communication skills for both technical and non-technical audiences.
  • Proficient written communication abilities.
  • Effective time management and multitasking skills.
  • Attention to detail and commitment to quality.
  • Willingness to learn new technologies.
  • Flexibility to adapt to varying work shifts.
  • A mindset geared towards growth.

Qualifications:

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or two to four years of relevant experience and/or training; or a combination of education and experience.
  • Current certification or recertification from a recognized industry body.
  • Knowledge of contemporary industry software, hardware, network applications, cloud computing, and information security best practices.
  • Strong documentation skills.
  • Excellent communication capabilities.
  • Ability to perform under pressure.
  • A passion for delivering exceptional customer service.

CampusPoint is an Equal Opportunity Employer. All employment decisions will be based on merit, competence, performance, and business needs, without discrimination based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

If you require assistance or accommodations due to a disability, please reach out to our HR representative for guidance.